Frequently Asked Questions

Stay calm

Don’t worry! The video is being recorded, and you will be able to watch it at a later date.
 

Switch to “Auto” in the quality menu

Click the gear icon in the bottom right of your video screen. It should be on the same line as your playback bar, next to the volume. Click to open the settings and select Auto as your video quality.

Auto mode automatically adjusts the video to the best quality for your current internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (If Auto is not available, switch to one of the lower quality options.)
 

Refresh your browser

Refresh your browser if video stalls or pauses. On a Mac, hold down “Command” (⌘) and the “R” key at the same time to refresh. On a PC, hold down “Ctrl” and the “F5” key at the same time to refresh.
 

Close excess browser tabs or applications

Keeping too many applications open can make your video playback run slower. Make sure that you completely close or disable apps instead of just minimizing their windows.
 

Make sure you have a strong internet connection

We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). Keep in mind that internet bandwidth can fluctuate, especially on WiFi or cellular networks.

Use the chat function to ask the speakers a question. The chat box is to the right of the video screen. If you do not see it, you may be in full screen mode. Press the Esc key on your keyboard to exit.

To participate in the Q&A, you will need to enter your name and accept Vimeo’s Terms and Conditions and Privacy Policy before selecting Join. You can type your question in the text box at the top. Toggle on the “Ask anonymously” switch if you don’t want your name to be displayed next to the question.

Please keep your questions brief. There is a character limit for each entry in the chat box. If you are unable to shorten your question, please submit it in two entries, and the facilitator will combine them for the moderator.

The speakers will answer questions as time permits. They may not be able to answer all questions. If your question does not get answered, most speakers will provide their contact information at the end of the session, and you can contact them directly.

Yes! Contact information for event support is located on the event page below the video player.